Have you ever felt like your service organization functions in silos? I think we’ve all been there, or maybe still are. Marketing is focused on reaching new customers, operations is working to serve existing customers and finance is heads-down, taking care of the day-to-day accounting. While the functions of each of these departments are inherently distinct, their goals should be consistent.
Rallying cross-functional teams around shared goals and related key performance indicators (KPIs) can improve problem solving and lead to smarter, more sustainable decision making. Instead of competing for resources, cross functional teams learn to collaborate to optimize use of time, money, and effort to achieve organizational goals. Learn how you can accelerate your business performance by aligning your teams using common metrics.