Katherine Nesser is an Associate Director in the P&N Consulting Services Group. She joined the firm in 2020. Prior to joining the firm, Katherine gained experience at a Management Consulting Firm. In her most recent experience, Katherine served as a Project Manager for a nationally recognized federally funded grant program for disaster management. She designed communication materials to synergize with the pre-existing communications strategies and delivered accurate and clear key messages to targeted audiences. She built a training program for various process and procedures and delivered customized training to specific audiences. Katherine also served as valuable resource for testing system updates and identifying system process flows in compliance with program-mandated policies and procedures. Her recommendations and feedback verified that accurate and up-to-date information was sent directly to the grant program's affected applicants to clearly explain next steps in the claims process. P&N served as the program administrator for the state's Main Street Recovery Program (MSRP), where Katherine handled change management, training, and staffing for MSRP. Katherine recently served as a project leader for Fulton County ERAP to provide full project management in Fulton County, Georgia. She also served a a project leader for the Texas Rent Relief Program (TRRP) where P&N worked closely with the State of Texas to provide rental and utility assistance to households impacted by the COVID-19 pandemic.
Katherine also gained extensive experience while serving on the Deepwater Horizon Economic Claims Center (DHECC) project, the largest Court Supervised Settlement Program (CSSP) in the US. On this project, she recruited employees and created a new onboarding program of policies and procedures as well as training materials. She served as the internal trainer to senior management. Katherine also served as a Senior Project Consultant on the DHECC project and helped manage an enterprise claims system implementation by aligning business goals with technology solutions. She facilitated project monitoring, user acceptance testing, and user training of the project through clear communications and executive reporting. Katherine was responsible for providing organizational expertise on project features while effectively providing feedback to key stakeholders throughout the project. In this role, Katherine worked with team members to determine functionalities needed by the business users which was critical in designing deliverables for UAT that would easily translate to real-world situations. As a link between testers and developers, Katherine worked to deliver program-specific software functionality in two week increments that were showcased to program leadership. Katherine also lead the Change Control Board meetings drawing input from all stakeholders and ensuring follow up action to continue to move the project forward.
Katherine has extensive experience in project management, change management, change control, application testing and training, talent development, recruiting and marketing. Her focus on quality and timely services positions clients for success during business transitions and growth.
Education & Certifications
- Certified ScrumMaster
- Certified Emotional Intelligence (EQ) Practitioner
- Myers-Briggs Type Indicator® Certified Practitioner
- Master of Business Administration, Public Administration and International Business, Louisiana State University
- Bachelor of Arts, Mass Communications, Louisiana State University
- Certificate of Achievement, Introduction to FEMA Individual Assistance (IA), Emergency Management Institute
- Certificate of Achievement, Introduction to FEMA Operational Planning, Emergency Management Institute
- Graduate, 2012 John W. Barton, Sr. Community Leadership Development Program
- Member, Society for Human Resources Management
- Volunteer, Highland Road Elementary Reading Friends